:root{font-family:'DM Sans',sans-serif;color:#242728;background:#f6f7f8;--green:#13745b;--border:#dfe4e5;--muted:#727a7e}
.support-help{max-width:820px}.support-help .chat-welcome button{margin-top:20px}.support-help .support-faq{margin-top:8px}.support-help .support-footer{margin-top:28px;padding-bottom:76px}
.support-help .support-faq summary{font-size:16px;color:#243d35}
.support-help .support-faq p{font-size:16px;line-height:1.75;color:#394b46}
*{box-sizing:border-box}body{margin:0}button,input,select,textarea{font:inherit}button{cursor:pointer}button:disabled{opacity:.55;cursor:wait}a{color:var(--green)}[hidden]{display:none!important}header{height:72px;background:#fff;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;padding:0 32px;gap:12px}header a{display:flex;align-items:center;gap:10px;text-decoration:none}header img{width:28px;height:28px}header strong{font-size:19px}header nav{display:flex;gap:20px;font-size:13px}.support-main{max-width:1180px;padding:28px 24px;margin:auto}h1{font-size:24px;margin:0 0 24px}h2{font-size:17px;margin:0}button{border:1px solid var(--border);border-radius:6px;padding:10px 14px;background:#fff;color:#394345;display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:42px}button svg{width:17px;height:17px}.primary{background:var(--green);color:#fff;border-color:var(--green)}button:focus-visible,a:focus-visible{outline:3px solid #82c8b3;outline-offset:3px}input,select,textarea{display:block;width:100%;min-height:42px;border:1px solid #cbd3d5;border-radius:5px;padding:10px;background:#fff;color:#242728}textarea{resize:vertical;min-height:105px}label{font-size:12px;font-weight:600;display:block;margin:14px 0 6px}.support-grid{display:grid;grid-template-columns:280px minmax(0,1fr);border-top:1px solid var(--border);min-height:65vh}.ticket-sidebar{padding:18px 20px 18px 0;border-right:1px solid var(--border)}.sidebar-actions{display:flex;justify-content:space-between;gap:8px;margin-bottom:16px}.ticket-list{display:grid;gap:6px;max-height:65vh;overflow:auto}.ticket-list button{display:block;text-align:left;overflow-wrap:anywhere;border-color:transparent;min-height:76px;width:100%}.ticket-list button.selected{background:#eaf4ef;border-color:#74ac97}.ticket-list strong{display:block;font-size:13px}.ticket-list small{display:block;color:var(--muted);font-size:11px;margin-top:6px}.ticket-workspace{padding:20px 0 20px 28px;min-width:0}.ticket-header{display:flex;align-items:center;justify-content:space-between;gap:12px;border-bottom:1px solid var(--border);padding-bottom:16px;flex-wrap:wrap}.ticket-header h2{overflow-wrap:anywhere}.ticket-header small{display:block;margin-top:6px;color:var(--muted);overflow-wrap:anywhere}.messages{max-height:50vh;min-height:230px;overflow:auto;padding:14px 0;display:flex;flex-direction:column;gap:14px}.message{padding:12px 14px;border-left:3px solid #d3dade;background:#fff;overflow-wrap:anywhere;white-space:pre-wrap;font-size:13px;line-height:1.65}.message.user{border-color:#529f86}.message.staff{border-color:#477bbc}.message strong{display:block;font-size:11px;color:var(--muted);margin-bottom:5px}.reply-actions{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-top:10px}.reply-actions span{font-size:12px;color:var(--muted)}.empty{color:var(--muted);font-size:13px;padding:30px 0}.error{color:#a63d3d;background:#fbeeee;padding:12px;font-size:13px;border-radius:5px;overflow-wrap:anywhere}.new-ticket{max-width:650px}.new-ticket button{margin-top:16px}.support-footer{border-top:1px solid var(--border);padding:18px 0;display:flex;gap:20px;font-size:12px}.support-loading{padding:20px;color:var(--muted);font-size:13px}
@media(max-width:700px){header{padding:0 16px}header strong{font-size:16px}header nav{gap:12px}.support-main{padding:22px 16px}.support-grid{grid-template-columns:1fr}.ticket-sidebar{border-right:0;border-bottom:1px solid var(--border);padding:12px 0}.ticket-list{display:flex;max-height:140px;overflow:auto}.ticket-list button{min-width:190px;max-width:240px}.ticket-workspace{padding:20px 0}.reply-actions{flex-wrap:wrap}.ticket-header select{width:100%}}
@media(max-width:430px){header{height:auto;min-height:72px;padding:12px 16px;flex-wrap:wrap}header nav{width:100%;justify-content:flex-end}}
@media(max-width:700px){.ticket-sidebar .empty{padding:8px 0;margin:8px 0}.ticket-sidebar .history-heading{margin-top:16px}}
.history-heading{font-size:12px;color:var(--muted);margin:22px 0 12px}.chat-welcome{padding:12px 0 24px}.chat-welcome h2{font-size:22px;margin:12px 0 8px}.chat-welcome p{font-size:14px;line-height:1.6;color:#627074;margin:0;max-width:490px}.welcome-icon{display:inline-flex;color:var(--green)}.welcome-icon svg{width:30px;height:30px}.chat-composer textarea{min-height:112px;padding:16px;font-size:14px}.human-help{display:flex;align-items:center;justify-content:space-between;gap:12px;margin:18px 0;color:var(--muted);font-size:12px}.human-help button{font-size:12px}.support-faq{border-top:1px solid var(--border);margin-top:28px;padding-top:22px}.support-faq h2{font-size:15px;margin-bottom:12px}.support-faq details{border-bottom:1px solid var(--border);font-size:13px}.support-faq summary{padding:15px 0;cursor:pointer;font-weight:600;line-height:1.5}.support-faq p{margin:0 0 16px;line-height:1.8;color:#627074;overflow-wrap:anywhere}.message.system{background:#edf4f9;border-color:#477bbc}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}
#messages .message{flex-shrink:0;border-radius:4px;font-size:14px;line-height:1.7}
#messages .message.user{background:#fff;border-color:#c3ccca}
#messages .message.staff{background:#e6f3ec;border-left:4px solid #13745b;color:#1d3b2d}
#messages .message.staff>strong{color:#0e6048;font-size:12px;font-weight:700}
#messages .message.staff .email-delivery{display:block;margin-top:10px;color:#49665b;font-size:11px;white-space:normal}